Question 1

What are the rental requirements when picking up the rental?

Accepted Answer

Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
Drivers license: You must provide a valid driver’s license.
Credit cards: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
Minimum age: The main driver must be at least 25 years old. 
Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.

Question 2

Can I place the deposit guarantee on my debit card, prepaid card or cash?

Accepted Answer

No, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.

Question 3

What is the deposit amount required by the rental Company?

Accepted Answer

The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name.The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. 
The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.

Question 4

May I use a friend’s or relative’s credit card for the deposit guarantee?

Accepted Answer

The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.

Question 5

How can I cancel or modify my reservation?

Accepted Answer

You may cancel your reservation using the following link: Cancel my Reservation
To modify your reservation for free, please contact our Customer Service Department.

Question 6

What is the cancellation policy?

Accepted Answer

A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:Sixt: • If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.• A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.• If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.

Question 7

Are all taxes and fees included in my reservation?

Accepted Answer

Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.

Question 8

Which rental companies are located inside and outside of the airport?

Accepted Answer

We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.

Question 9

Do all rental companies offer a shuttle service?

Accepted Answer

Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.

Question 10

Can I rent a car if I am under 25 years of age?

Accepted Answer

Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV for an additional cost.
Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.

Question 11

What inclusions can I get on my reservation?

Accepted Answer

Our rates only include unlimited mileage.

Question 12

Can I modify my reservation once the rental is in use?

Accepted Answer

Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Miles Car Rental. Any modification desired must be requested directly with the rental Company.

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