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Renting cars in Latin America for over 10 years

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Renting cars in Latin America for over 10 years
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ALAMO CAR RENTAL IN AUSTIN

Find the best car rental rates at Miles Car Rental. Reserve now and travel hassle-free

FAQs about car rentals

At Miles Car Rental, we answer the most common questions customers have about car rentals, that way you can travel without any doubts and enjoy your destination with peace of mind, comfort, and autonomy. Discover the answer to your questions below!

01. What are the rental requirements when picking up the rental?

  • Deposit guarantee: A deposit will be required as a guarantee at the time of pick up. The corresponding amount will be determined by the rental company and will be retained on the credit card registered at the counter.
  • Drivers license: You must provide a valid driver’s license.
  • Credit cards: The reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.
  • Minimum age: The main driver must be at least 25 years old. 
  • Insurance: The rental car must count with insurance at pickup time before it can be released. Should you have your own personal insurance, you must verify with your insurance provider if the coverage can be extended to the rental. In case you do not have personal insurance, some rental companies offer the option to acquire this service directly at the counter for an additional cost. This option is subject to availability depending on the rental agency, rental location and car category.

02. Can I place the deposit guarantee on my debit card, prepaid card or cash?

No, the reservation holder must have a valid credit card under his/her name. The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee. The following credit cards are accepted: Visa, MasterCard, Diners, American Express and/or Discover.

03. What is the deposit amount required by the rental Company?

The deposit amount may vary depending on the season, itinerary, and car category. This amount will be confirmed by the rental company at the time of pick up. The reservation holder must have a valid credit card under his/her name.The credit card holder's name must be printed on the card and it must count with sufficient funds to cover the deposit guarantee.

The deposit on the credit card will be released upon the return of the car. However, the funds may take up to 15 business days before they can be reflected on the account.

04. May I use a friend’s or relative’s credit card for the deposit guarantee?

The credit card must be under the reservation holder’s name. Therefore, a friend’s or relative’s credit card may not be used for this purpose.

05. How can I cancel or modify my reservation?

You may cancel your reservation using the following link: Cancel my Reservation

To modify your reservation for free, please contact our Customer Service Department.

06. What is the cancellation policy?

A cancellation fee of 20% over the prepaid value will apply. Some rental companies manage different cancellation policies such as:

Sixt:

  • • If you cancel your booking with an anticipation of more than 48 hours prior to the pick-up time registered on your reservation, a penalty of 20% will be applied over the prepaid value.
  • • A penalty of USD 100.00 will be applied over the prepaid value if the booking is cancelled or modified within 48 hours or less prior to the pick-up time registered on the reservation. If the prepaid value is less than USD 100.00, a refund will not be granted.
  • • If the booking is not used or if the rental requirements are not met at the counter, a penalty of 100% over the prepaid value will be applied.

Alamo, National and Enterprise: A penalty of 100% will be applied over the prepaid value in case the reservation is not used or, in case the rental requirements are not met at the counter.

Hertz, Dollar and Thrifty: This rate is non-refundable. If the reservation is unused, canceled, or if the reservation holder does not meet the rental requirements at the counter, a refund will not be granted.

You will be able to verify the corresponding cancellation policy on our website before finalizing your reservation.

07. Are all taxes and fees included in my reservation?

Your reservation includes all taxes and fees. Please keep in mind that some taxes and fees must be paid directly at the counter.

08. Which rental companies are located inside and outside of the airport?

We have over 12,000 locations throughout the country, some of which are located at airports as well as at other locations throughout the city. For additional information, please visit our location section by clicking on the following link: Locations.

09. Do all rental companies offer a shuttle service?

Not all rental companies offer a shuttle service. Please contact our Customer Service Department to verify if this service is available at your location.

10. Can I rent a car if I am under 25 years of age?

Yes, most rental companies allow renters between the ages of 21-24 under the following car categories: Economy, Compact, Standard, Mid-Size, Full-Size and Mid-Size SUV for an additional cost.

Please note that in some states such as New York and Michigan renters of age 18 and over will be able to rent by paying an additional fee.

11. What inclusions can I get on my reservation?

Our rates only include unlimited mileage.

12. Can I modify my reservation once the rental is in use?

Once you’ve signed the contract and the rental is in use, you will not be able to modify your reservation through Miles Car Rental. Any modification desired must be requested directly with the rental Company.

Alamo Car Rental in Austin, Texas

Buscar un carro de alquiler en el territorio estadounidense es una decisión importante, ya que en un mercado tan amplio es fácil encontrar ofertas deslumbrantes que se convierten en una mala experiencia para usted y sus acompañantes. Sin embargo, Miles Car Rental pone a disposición de su clientela un servicio garantizado de alquiler de carros en Estados Unidos, ofreciendo descuentos y tarifas imperdibles y un excelente servicio al cliente.

Bien sea por negocios o diversión usted puede encontrar un vehículo acorde a sus necesidades en cualquiera de los 50 estados, siempre contando con el respaldo de algunas de las más importantes agencias de alquiler, tales como Alamo USA, Hertz USA o Avis USA, sólo por mencionar algunas. Gozamos de prestigio entre nuestros clientes norteamericanos porque aseguramos una grata experiencia y condiciones de servicio muy favorables; los requisitos para rentar son pocos y el proceso es sencillo y ágil.

Alquilar un auto en Estados Unidos nunca fue tan fácil, simplemente comuníquese con uno de nuestros agentes y le brindaremos toda la información que usted solicite para elegir un auto y tomar la mejor tarifa disponible. Nuestras agencias aliadas cuentan con flotas de vehículos muy completas y variadas para que usted pueda elegir la categoría que cumpla con sus necesidades de capacidad, estilo y presupuesto.

Por ejemplo, una familia numerosa que decide organizar un viaje por diferentes estados puede hacer uso de una van o minivan, un alto ejecutivo con necesidad de un vehículo moderno y sofisticado para sus citas de negocios puede optar por la categoría de lujo y un grupo de amigas que quieren ir de compras pueden elegir una espaciosa SUV.

Un alquiler de carros en Estados Unidos puede costarle una fortuna si no cuenta con una asesoría profesional; Miles Car Rental cuenta con agentes experimentados y siempre dispuestos a resolver sus dudas y a explicarle nuestras tarifas y ofertas con lujo de detalles, evitando sorpresas desagradables y cobros inesperados a la hora de tomar su vehículo.

Por esto y mucho más somos su opción #1 para alquilar carro en Estados Unidos: contáctenos, cotice y reserve hoy mismo para que aproveche las increíbles opciones que tenemos para usted en el territorio norteamericano.

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